Cancellation and Refund Policy

This Policy explains what the reservation fee is, when it is refunded, and how to cancel a booking made through nextBooq. It forms part of our Terms and Conditions and is published in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

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1. What you are paying for

When you reserve a table you pay a reservation fee, not the price of a meal.

Two things about that fee are set by each café individually, and both are shown to you before you pay: whether it is deducted from your final bill, and whether it is refunded if you cancel. Neither is a platform-wide rule, so always check the terms displayed on the café's booking page.

• The reservation fee amount is set by each café and is shown to you in full, inclusive of all applicable taxes, before you pay. There are no additional charges added at any later stage.
• The reservation fee secures your table for the date, time, and party size shown at checkout.
• Whether the fee is adjusted against your bill is set by each café, and is shown to you before you pay. Some cafés deduct it from what you pay at the table; others charge it separately, in which case it does not reduce your bill. The café's choice is displayed on its booking page and again at checkout.
• nextBooq is not the seller of food, beverages, or dining services. The café is. nextBooq provides the booking technology.

Where your money goes: each café collects reservation fees into its own Razorpay account. Your payment goes to the café directly and is never held by nextBooq. This is why refunds are issued by the café — see §4.

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2. Holding a table

When you select a time slot, the table is held for you for a short window (shown at checkout — typically 10 minutes) while you complete payment.

• If payment is not completed within that window, the hold expires automatically, the table is released back to availability, and nothing is charged.
• An expired hold is not a booking, and no fee is due.

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3. Cancelling a reservation

To cancel a reservation:

1. Open My Bookings on the café's page, select the reservation, and choose Cancel this booking. You can do this yourself at any time before you check in. The table is released immediately, and the cancellation cannot be undone.
2. If you have already checked in, or cannot get into your account, contact the café directly using the phone number on its booking page — or email nextBooq support at nextbooq@gmail.com, quoting your reservation reference.

Cancel before the café's stated cut-off if you want the fee back. That cut-off is shown to you before you pay. Cancelling later still frees the table — which we would always rather you did than simply not arrive — but the café is not obliged to return the reservation fee.

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4. When you get your money back

Refund timelines

When a cancellation entitles you to a refund, the Reservation is placed on that café's refunds-owed queue and the café issues the refund from its own Razorpay account. nextBooq never holds your money and cannot issue the refund itself. Once initiated, the amount typically reaches your original payment method within 5–7 business days, depending on your bank or card issuer. nextBooq does not control this timeline.

If a refund you are owed has not arrived within 10 business days, contact us at nextbooq@gmail.com and we will follow it up with the café on your behalf.

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5. A note on no-shows

Deposit forfeiture on a no-show exists so that cafés holding a table for you are not left out of pocket when nobody arrives. To be fair about it:

• the grace period and the forfeiture consequence are shown to you before you pay;
• if you tell the café you cannot make it before their cut-off, you get a full refund — provided that café offers refunds, which is stated before you pay;
• if you arrive late but within the grace period, your table is honoured;
• if you believe a reservation fee was forfeited unfairly, raise it with the café first, and escalate to our Grievance Officer (§7) if it is not resolved.

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6. Failed and duplicate payments

• If your payment fails, no confirmed booking results and no amount is captured. The table is held only until the payment window shown at checkout runs out, after which it is released automatically. If your bank shows a pending amount, it is an authorisation hold that is normally released within 5–7 business days.
• If you are charged twice for the same reservation, contact nextbooq@gmail.com with both payment references and we will arrange the duplicate to be refunded in full.

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7. Complaints

Complaints about food, service, or the café's own conduct should be raised with that café first.

For anything relating to the Platform, a reservation fee, or a refund that the café has not resolved, contact our Grievance Officer:

• Grievance Officer: Shashank Singh
• Email: shashanksingh9048@gmail.com
• Phone: +91 96300 23003
• Address: Lovely Professional University, Jalandhar-Delhi G.T. Road (NH-1), Phagwara, Punjab 144411

We acknowledge complaints within 24 hours and resolve them within 15 days. You retain your rights under the Consumer Protection Act, 2019, including recourse to the appropriate Consumer Disputes Redressal Commission.

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8. Contact

nextbooq@gmail.com · +91 96300 23003 · Lovely Professional University, Jalandhar-Delhi G.T. Road (NH-1), Phagwara, Punjab 144411

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This document is a compliance scaffold prepared for nextBooq and is not legal advice. Have it reviewed by a licensed Indian advocate before publication — the no-show forfeiture term in particular.